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Privacy Policy

1. Introduction

First Alliance Bank Zambia Limited (FABZ, we, us, or our) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy and Data Protection Statement explain how we collect, use, disclose, and safeguard your personal data when you visit our website or use our online services.

2. Information We Collect

We may collect and process the following types of personal information:

  1. 1. Personally Identifiable Information (PII): Name, address, phone number, email address, date of birth, and identification details.
  2. 2. Financial Information: Bank account details, transaction history, and payment details when using our services.
  3. 3. Technical Information: IP address, browser type, device information, and website usage analytics.
  4. 4. Communication Information: Records of your interactions with us, including emails,calls, and messages.

3. How We Use Your Information

We use your information for the following purposes:

  1. 1. To provide banking and financial services.
  2. 2. To verify your identity and prevent fraud.
  3. 3. To process transactions and respond to service requests.
  4. 4. To comply with legal and regulatory requirements.
  5. 5. To improve our website and user experience.
  6. 6. To communicate with you about products, services, promotions, and security updates.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with:

  1. 1. Regulatory authorities as required by law.
  2. 2. Third-party service providers who assist in delivering our services (e.g., payment processors, IT support).
  3. 3. Fraud prevention and security organizations.
  4. 4. Business partners with your consent.

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet-based service is completely secure, and we encourage you to take precautions to protect your data.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  1. 1. Access and Correction: Request access to and correction of your data.
  2. 2. Withdrawal of Consent: Withdraw consent where applicable.
  3. 3. Data Deletion: Request deletion of your personal information, subject to legal obligations.
  4. 4. Marketing Preferences: Opt-out of marketing communications.

7. Data Protection Compliance

In compliance with the Zambian Data Protection Act, 2021, we:

  1. 1. Ensure that personal data is collected and processed lawfully, fairly, and transparently.
  2. 2. Limit data collection to only what is necessary for legitimate banking purposes.
  3. 3. Store personal data securely and implement measures to prevent unauthorized access,loss, or breach.
  4. 4. Retain personal data only for as long as 10 years required by Zambia law for all financial institutions.
  5. 5. Provide individuals with rights to access, rectify, or request deletion of their personal data.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. You can manage your cookie preferences through your browser settings by accepting secured cookies.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal data.

10. Updates to This Privacy Policy & Data Protection Statement

We may update this document from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy & Data Protection Statement, please contact us at:

First Alliance Bank Zambia Limited

Alliance House, Plot 627, Cairo road, P.O Box 33959

Email: [email protected]

Phone: 2121

WhatsApp: +260 763502121

First Alliance Bank Zambia - Your Partner to Prosperity

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