About Us

First Alliance Bank (FAB) is a wholly locally owned and professionally managed Commercial Bank, delivering diversified financial solutions to Zambians for over three decades. Since 1994, FAB has stood as a trusted partner to prosperity—shaped by visionary leadership, guided by integrity, and committed to innovation, customer-centricity, teamwork, and excellence.

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WHY CHOOSE US

Choose First Alliance Bank
For Modern Banking Solutions

✓ 24/7 Accessibility

Access your accounts anytime, anywhere. Our digital banking services are available around the clock, providing the flexibility to manage your finances on your schedule.

✓ User-Friendly Interfaces

Experience intuitive and easy-to-navigate platforms designed for all users. Our interfaces simplify banking, allowing you to focus on what matters most—your finances.

✓ Comprehensive Support

Receive dedicated support from our customer service team. We are here to assist you with any inquiries, ensuring a smooth banking experience.

✓ Secure Banking Environment

Rest easy knowing your information is protected. We implement advanced security measures to safeguard your data and transactions.

Celebrating excellence

Explore our awards and achievement

Award

E-Payment Solution of the Year

Award

Financial Inclusion - Rural Aspect

Award

Most Innovative Bank in Product Development

Award

Best Customer Service

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Mission & Vision

World-Class Digital Banking
trust, technology, & transparency

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Our Vision

To be the local financial partner of choice, empowering innovation and sustainable growth.


Mission Statement

Providing tailored, quality, innovative and customer-centric financial solutions.

See what our customers say

Chileshe Mwansa

Your Internet Banking has made managing my finances so much easier. I can transfer funds, check my loan, and set up payments without visiting the branch. It’s fast, reliable, and very convenient.”

Brian Phiri

I really appreciate the ability to view my loan details and repayment schedule online. It helps me plan better and stay on track without needing to call or visit the bank.

Natasha Zulu

The online card request and blocking feature is a game changer. I was able to block my card instantly when I misplaced it, which gave me peace of mind.

Lushomo Bundo

I regularly make multiple transfers, and the Internet Banking platform allows me to do this quickly in one session. It saves me a lot of time compared to traditional banking.

Eroy Mwale

Setting up standing instructions has made my life easier. My regular payments are now automated, and I don’t have to worry about missing due dates anymore.”

Fred Mungaila

The updated Internet Banking platform is very user-friendly. Navigation is simple, and everything is clearly laid out, making transactions smooth and stress-free.

Joel Moono

Every time I visit Lusaka Main branch, I receive excellent service. The staff are professional, helpful, and always willing to go the extra mile to assist me.

Mary Musonda

I had an issue with my account, and the branch team resolved it quickly and professionally. Their responsiveness and customer care are truly impressive.

Dennis Sinkala

I enjoy the convenience of Internet Banking, but it’s also reassuring to know that the branch team is always ready to assist when needed. It’s the perfect balance of digital and personal service.

Martin Ken

First Alliance Bank continues to deliver excellent service both online and in-branch. The improvements to Internet Banking show they truly care about making banking easier for customers.

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Best Feature

Your Dreams,
Our Digital Solutions

  1. Seamless Accessibility Anytime and Anywhere
  2. Digital Banking Brings The Convenience Of Managing Your Finances Right To Your Fingertips. With Mobile Apps And Online Platforms, You Can Access Your Accounts, Make Transactions, Pay Bills, And Monitor Your Financial Activities From The Comfort Of Your Home, Office, Or Even On-The-Go.
  3. Intelligent Financial Insight And Management
  4. One Of The Most Compelling Features Of Digital Banking is its Ability To Provide Deep Insights Into Your Financial Health. With Advanced Analytics, You Can Track Spending Patterns, llet Budgets, And Receive Personalized Recommendations To Help You Make Informed Money Decisions.
  5. Secure and Advanced Transaction Capabilities
  6. Digital Banking Prioritizes Security Without Sacrificing Convenience. Advanced Encryption, Biometric Authentication, And Multi-Factor verification Methods Ensure That Your Sensitive Financial Data Remains Protected. Beyond Security, Digital Banking Offers A Wide Array Of Transaction Capabilities.

Contact Us

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